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PRIVACY POLICY

WE TAKE OUR CUSTOMERS’ PRIVACY SERIOUSLY AND WE WILL ONLY COLLECT AND USE YOUR PERSONAL INFORMATION AS OUTLINED BELOW.


Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information, which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.


We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

You can visit the Site and browse without having to provide personal details. During your visit to the Site, you remain anonymous and at no time can we identify you unless you have an account on the Site and log in with your username and password.

If you have any comments or suggestions, we would be pleased to receive them at our address or by emailing us at enquiries.terra@gmail.com.

COLLECTION OF PERSONAL INFORMATION

  1. Terra Wellness Sdn. Bhd. does not sell, share or trade customers’ personal information collected online with third parties. When you create a Terra Wellness Sdn. Bhd. account, the personal information we collect may include your:
    • Name
    • Delivery Address
    • Email Address
    • Telephone Number
    • Mobile Number
    • Date of Birth
    • Gender
  2. The personal information we collect from you will be used in some or all of the following ways:
    • To deliver the products you have purchased from Terra Wellness Sdn. Bhd.
    • To update you on the delivery of the product and for customer support purposes
    • To provide you with relevant product information
    • To process your orders and provide the services and information offered through our website as requested by you

Further, we will use the information you provide to:

  1. We may pass your name and address on to a third party in order to deliver the product to you (for example, to our courier or supplier).
  2. When you register as a user on the Terra Wellness Sdn. Bhd. website, we may use your personal information to send you marketing and/or promotional materials from time to time. If relevant, we may allow our sister companies to send relevant marketing materials to you.

UPDATING YOUR PERSONAL INFORMATION

You can update your personal information anytime by accessing your account on the Terra Wellness Sdn. Bhd. website.

SECURITY OF YOUR PERSONAL INFORMATION

Terra Wellness Sdn. Bhd. ensures that all information collected will be safely and securely stored. We protect your personal information by:

DISCLOSURE OF PERSONAL INFORMATION

We will not share your information with any other organizations other than related or sister companies, and those third parties directly related to the delivery of the products you have purchased from Terra Wellness Sdn. Bhd. website.


In exceptional circumstances, Terra Wellness Sdn. Bhd. may be required to disclose personal information, such as when there are grounds to believe that disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.


Terra Wellness Sdn. Bhd. is committed to complying with the Personal Data Protection Act (PDPA) 2010 and the National Privacy Principles.

We may, however, use your contact information to send newsletters from us and our related companies.

CHANGES TO THE PRIVACY POLICY

Terra Wellness Sdn. Bhd. reserves the right to modify and change the Privacy Policy at any time. Any changes will be published on our site.

COMPLAINTS ABOUT BREACHES OF PRIVACY

If you are not satisfied with how we handle your inquiry or complaint, please contact us at enquiries.terra@gmail.com.